Guru-Writers Money Back Guarantee


Our Money Back Guarantee ensures that customers of Guru-Writers may request compensation in specific cases as outlined below. If your situation doesn’t fit these categories, please contact our Support Team to discuss potential solutions.


Order Cancellation



  • Before Writer Assignment: Customers who cancel an order before a writer has been assigned are eligible for a 100% refund.

  • After Writer Assignment: If a writer has been assigned, the maximum refund is 70%, as the writer’s work must be partially compensated.

  • Halfway Through Deadline: For cancellations after a writer has been assigned and more than half of the deadline has passed, customers are eligible for a 50% refund.


Late Delivery


In the event of a delayed delivery, customers are entitled to compensation based on the delivery time difference, calculated individually based on the initial deadline and actual delay.



  • Long-Term Orders: For orders with deadlines over 14 days, the compensation rate is capped at 7%.


Exceptions: Compensation for delays cannot be granted if:



  • The delay resulted from the customer’s actions (e.g., late payment, delays in providing required materials, or untimely responses).

  • Technical issues on the customer’s side (internet provider, browser, or other system issues).

  • The customer extended the deadline voluntarily.


Quality Concerns


If the delivered work does not meet the customer’s expectations, our Quality Assurance Team at Guru-Writers will investigate. Customers must provide detailed feedback that demonstrates a mismatch with original instructions. Claims may receive compensation based on investigation results. Note: If a revision was previously requested, the maximum compensation is 70%, as a revision request partially approves the work.



  • Plagiarism Claims: If plagiarism is suspected, a credible plagiarism report (preferably from Turnitin.com) is required.

  • Editing, Proofreading, or Formatting Orders: Claims based on contextual issues are not accepted, as these services do not alter the original content.

  • Rush Orders: Orders with deadlines of 3-6 hours may not be eligible for quality-based compensation due to time constraints. By placing a rush order, the customer acknowledges these terms.


Order Preferences and Add-Ons


Certain preferences are non-refundable as they are integral to the service. The only exceptions are add-ons like ‘Draft,’ ‘1-page Summary,’ or ‘Originality Report’ if not provided. Additionally:



  • Preferred Writer: If a preferred writer is unavailable, we will assign a qualified alternative, and the cost for the preferred writer feature will be credited toward a future order.


Discounts and Order Details


Discounts not applied at the time of order cannot be refunded. It is the customer’s responsibility to verify all order details, including discounts. For discount availability, please contact our Support Team.


Refund Procedure


To request a refund, customers must contact the Guru-Writers Support Team within 6 months of order completion. Our Billing Department reviews claims within 2-5 business days and will notify the customer by phone or email. Additional information may be requested to process the claim.


Refund Processing


Approved refunds are processed within 5 business days. Please note that any associated bank fees or delays caused by banking services are not the responsibility of Guru-Writers. Refunds of less than $10 will be credited to the customer’s account for future orders